When you were growing up, did you ever get the message that in order to succeed, you needed to try harder? Or get "better" at something? Or even... read more →
It’s not enough to be the world’s best if no one realizes you’re there. In the battle to make a memorable impression, our talents and skills are hopelessly lost... read more →
A couple of years ago, when my son was 11, he stood for an hour on a San Francisco street, as hundreds of people rushed past after work. He held... read more →
I love the creative process. Yet I hate it, too. Creativity is almost always a love/hate/love relationship. Creativity is a glorious, and frustrating, and absurdly difficult but infinitely rewarding process... read more →
Few things are so intimidating as the deadly silence of a tough client: their arms crossed, chins down, mouths set in a grim line, like a firing squad ready... read more →
Fascination is a force that can rule both our thinking and our emotions. It can affect our most careful thoughts, choices or actions. So what does it really mean... read more →
We're all learning how to engage with each other in venues and settings we've never imagined. I, for one, think it's pretty great. Still, it takes some adjustment, awareness, and... read more →
Ummm... Uhhh... That's what a deadly pause sounds like on the phone. On an important call, stalling or fumbling for words weakens your listener's impression of your confidence and... read more →
One blazingly hot summer day, I learned a big lesson. My two sons decided to do a lemonade stand. But instead of setting up the usual table on the... read more →
Imagine how much more profitable your business would be if you had a way to "read" your prospective client before you even started to offer your product or services.... read more →