Refund Policy

Our Refund Guarantee

Your satisfaction is 100% guaranteed. If you are dissatisfied with any merchandise purchased from Fascinate, Inc. for any reason, simply return the product within 30 days of digital access or product receipt of physical product for an easy refund of your purchase price, excluding processing fee of 20% of purchase price.  Any exceptions to this policy are specifically outlined herein.

Exceptions to our return policy

Cancelled Orders

Orders can be cancelled only prior to payment processing. Orders that are being packaged for shipping, cannot be cancelled. For all products please refer to your invoice or billing statement for the contact information.  Please contact us at [email protected] or fill out our contact form for support related to your purchase. If you do not have the information available you may always contact us at:


If your order cannot be fulfilled within the stated delivery date, we will notify you of the expected fulfillment date. Your credit card will not be charged until your order is shipped or available at the online portal.

30-Day Guarantee on Returns & Exchanges

We will gladly accept any return within 30 days of returned or exchanged product, provided the item is in new or like-new condition, unless the return is for a product specifically excluded from this policy in this document.  For all products, the return option expires 30 days after purchase.

Non-Continental U.S. Shipping Surcharge

An additional $10 shipping surcharge is added for physical items shipped outside of the Continental United States.

Orders of How the World Sees You

Orders of Sally Hogshead’s book How the World Sees You do not come with any return guarantee.  Just like any other book site, we cannot accept returns on used books.  Book orders are specifically excluded from the Refund Guarantee described above.